- Return Policy
If an item is determined by Elegant Interiors, or the manufacturer, to be free of defect or damage, however, customer is not 100% satisfied with product and desires to return the order; customer may return the item(s) they purchased from Elegant Interiors by following the steps outlined below:
- Customer must contact Elegant Interiors and request a Return Authorization within two calendar days from receiving delivery.
- Returned items must be received by Elegant Interiors within 24 hours from the date the return was issued.
- Elegant Interiors will calculate and provide to you in email, applicable restocking fees and actual delivery charges. A Return Authorization number will not be issued until Elegant Interiors receives written acceptance from customer of all return fees via email or fax.
- Refunds, if applicable, will not be issued until item(s) are inspected by Elegant Interiors, manufacturer or an authorized 3rd party agent of Elegant Interiors.
- Item(s) do NOT qualify as Non-damaged or Non-defective Return if:
a) You received delivery of an item(s) with a finish, color or texture that is different from what You saw at the Elegant Interiors website, any website other than Elegant Interiors, at a physical furniture store, or recommendations YOU received from Elegant Interiors sales representative. Finishes and colors online may not accurately represent the true color or pattern. You accept liability for YOUR purchase.
b) You or a Elegant Interiors representative on your behalf places an order through the Elegant Interiors website and the item(s) listed in the order confirmation are incorrect, You are responsible for (1) reviewing the order details; (2) Inaccuracies in the order delivery address and content to reflect what You want to order and where You want the order delivered.
c) Should the customer refuse delivery because the purchased item(s) cannot fit into home or room(s) by the customer or delivery agents. Then the customer is responsible for any and all return costs in accordance with our return policy.
6. FOR ALL ELIGIBLE RETURNS:
a) Item(s) must be unused and free from damage, pet hairs, soil, or stains, and odors.
b) Item(s) must be returned in its original packaging or equivalent.
c) If approved, we will arrange for a pick-up date and contact customer directly to schedule a pick-up date.
d) If customer originally picked-up the merchandise, they will also be responsible for bringing it back to the store, in good as new condition.
Full Refunds May Be Not Be Issued If:
- The item(s) is determined by Elegant Interiors or the manufacturer to have been used, or damaged by the customer.
- If the item(s) does not have a Return Authorization.
- If the item(s) are returned with damage and cause of damage is determined to be a result of mishandling.
We work closely with our vendors and strive to make 100% certain that all product colors, dimensions, and angles are exact; however, there are sometimes small discrepancies. Elegant Interiors will not be responsible if any of these are slightly different from what was advertised. All of our information is provided to us by our vendors. Any questions or hesitations based on color or dimensions must be discussed before placing your order, and if not fully addressed, Elegant Interiors will not be held responsible. Always measure the space you plan on placing your new furniture to make sure it will fit prior to placing an order. If an item does not fit in a customers home and needs to be returned, customer will be charged a 15% restocking fee as well as round trip actual shipping fees incurred by Elegant Interiors.